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Wags & Whiskers : Our Policies

Customer Service

Call:
Regan Reed or Sarah St. Pierre at (207) 443-3647

E-mail:
regan@bathwags.com or sarah@bathwags.com

Orders

  • We are working on setting up an online ordering system, but for the time being, please call the shop at (207) 443-3647 to inquire about your order.
  • We receive deliveries on Tuesdays and Wednesdays. For Tuesday delivery, we need your order prior to noontime on Monday. For Wednesday deliveries, we need your order prior to 10:00am on Tuesday.

Returns / Exchanges

  • We do not carry any foods that the manufacturers do not stand behind. If your pet refuses to eat it for any reason, return the bag with UPC attached for a fully refund. We can NOT refund without UPC code. Sorry, no exceptions.
  • Any special order items returned will be charged a 20% re-stocking fee.
  • All sale items are sold as marked, no returns.
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